Store Policy

Vinyl Sound USA Inc makes every attempt possible to ensure all our customers are completely satisfied with their purchases. We understand that Hi-Fidelity Audio is an investment and we will do whatever we can to assist.

RETURNS/EXCHANGES

All Returns/Exchanges are subject to a 15% Re-Stocking Fee! (Unless Defective)

NOTE: Vinyl Sound USA Inc Must Pre-Authorize All Returns or Exchanges.

All Below Details Must Be Met and Provided:

• Order Number
• First and Last Name of Purchaser
• Name of Product Your Returning
• Return/Exchange Authorization Number
• In-Store Purchases Must Be Returned/Exchanged In-Store!
• All Returns/Exchanges Must Be Pre-Authorized over the phone
• Return Shipping is the responsibility of the customer (Shipping Cost and Insurance)
• Shipping Fee’s encountered by Vinyl Sound USA Inc will be deducted from your Refund
• Return Shipping is customer responsibility

NOTE: Item Must Be Returned/Exchanged within 10 Business Days of Receipt. Original Receipt and Proof of Purchase Required. Items must be in Brand New/Unopened Condition or they will not be eligible for Return.

NOTE: All Pre-Authorized Returns or Exchanges will be provided with a Vinyl Sound USA Inc Authorization Number. Failure to provide the Vinyl Sound USA Inc Return/Exchange Authorization Number will result in a refusal and product will be returned back to sender.

NO REFUNDS OR RETURNS ON THE FOLLOWING

• Cartridge or Stylus
• Special Order Items
• Discounted or Sale Items
• Items without Original Packaging
• Used Items Not Accepted
• Items without Original Receipt
• All opened headphones are final sale

NOTE: Vinyl Records Are Final Sale!

Upon Return Authorization, All Returns must be shipped to:

ATTN: Vinyl Sound USA Inc Returns

300 Langner Rd, UNit 600, West Seneca, NY 14224

DEFECTIVE ITEMS

All defective items will be replaced or repaired under the Manufacturer’s Warranty. Proof of purchase is required. Vinyl Sound USA Inc will assist where applicable.

WEBSITE ACCURACY 

Vinyl Sound USA Inc reserves every right to cancel and refund a customer order that was published on our online website, in error, with an incorrect price.